Privacy Policy
Southern Weave Textiles Pty Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth). We value your trust and strive to be transparent about our data practices.
1. Information We Collect
We collect information necessary to provide our premium textile and home decor manufacturing services, including B2B textile supply, custom embroidery, and bespoke digital textile printing. The types of personal information we may collect include:
- Contact Information: Names, company names, postal addresses, phone numbers, and email addresses.
- Business Information: ABN/ACN, details related to your business needs, project specifications, and order history.
- Payment Information: While we do not store full payment card details, we process transactions through secure third-party payment gateways, and may collect basic transaction details.
- Interactions and Communications: Records of your communications with us, including inquiries, service requests, and feedback.
- Usage Data: Information about how you interact with our online platform, such as IP addresses, browser types, referral pages, and viewing preferences, collected through cookies and similar technologies.
2. How We Collect Information
We collect personal information through various channels, including:
- When you provide it directly to us through forms on our site, during consultations, or through direct communications.
- Through interactions with our online platforms, where we may use cookies and analytics tools to gather usage data.
- From publicly available sources or third parties where you have consented to such disclosure, or where it is legally permissible.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage our services, including the manufacturing, design, and distribution of textiles and home decor items.
- To process orders, shipments, and manage accounts for our B2B partners.
- To communicate with you regarding your inquiries, orders, and services.
- To improve our products, services, and online platform based on user feedback and usage patterns.
- To send you relevant updates, marketing communications, and promotional materials about our products and services, only where you have consented to receive such communications.
- To comply with legal obligations and resolve any disputes.
4. Disclosure of Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To third-party service providers who assist us in operating our business, such as shipping companies, payment processors, IT service providers, and marketing agencies. These providers are obligated to protect your information and may only use it for the purposes for which we disclose it to them.
- Legal Requirements: Where required by law, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, provided that the recipient agrees to adhere to this Privacy Policy.
- With Your Consent: To any other third party with your explicit consent.
5. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
6. Data Security
We implement robust security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes technical, administrative, and physical safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under Australian privacy laws, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or outdated personal information.
- Withdraw Consent: Withdraw your consent for certain uses of your personal information, where applicable.
To exercise these rights, please contact us using the details provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically. The updated policy will be effective immediately upon posting.
9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:
Southern Weave Textiles Pty Ltd
Unit 8, Artisan Business Park
21 Weavers Way, Marrickville, NSW 2204
Australia